Shipping policy

Shipping & Delivery

Little Blue Dragons will usually send items within 1-3 business days after order has been placed except on Weekends or public holidays.  Postage covers both tracked delivery via Australia post or in some rare cases Couriers.  A tracking number will be sent via email.  The standard fee covers delivery to anywhere in Australia.  Extremely heavy orders (over 5kg) may incur a small additional fee and we will contact customers directly if this is the case.

*Note: Signature on delivery is not included in above costs however is available on request.

*All items are sent with "Authority to Leave" by default

Pick up in store is encouraged during store opening hours.

 

Postage Timeframes

Standard Postage: 1-3 business days after order placed, depending on current volume of orders (eg Large Pre-Order fulfilment may effect times) 

Express Postage: If order received prior to 2pm weekdays then we endeavour to post same day. (This is not guaranteed and may be affected by circumstances beyond our control)

Please note that all items are sent as per Australia Post Insurance (Max $100 plus postage) unless the insured postage option is selected.  If insured option is selected then Little Blue Dragons will cover the full amount of order (either by refund or replacement) if items are damaged/lost in transit.**

**Please note that Little Blue Dragons insurance does not cover theft/loss once item has been marked as delivered by Australia Post.  Proof of damage (eg Photos) may be required.

Please note that Little Blue Dragons or any staff members of these business are not liable for loss/damage of any items.  Everything is sent at purchasers risk.

Pick up in store is encouraged during store opening hours.

 

Customer Responsibility (Correct Address)

Please note that while we do all possible to ship to the correct advised address, it is the customers responsibility to update and use the correct address when entering shipping information.  If we are notified to change an address post order we will do our best to amend however we take no responsibility for incorrectly delivered orders.

Please note that due to the "usage terms" of some payment vendors "Eg PayPal" Shipping addresses will be overwritten to match the address as per the Payment Vendor account.   

We will do our best to ship to an amended address however the "Payment Vendor" address must also be updated as per "Payment Vendor Usage Terms" otherwise we will not be liable for orders delivered to "Old" addresses.

 

Shipping for Pre-Orders

If an order contains any Pre-Order items along with other items in stock then everything will be shipped when the pre-order item becomes available.

Please notify us if separate shipping is required and we send send an invoice for the additional shipping cost.