Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a "Change of Mind" return. 

Please note that acceptance of "Change of Mind" returns are always at the discretion of Little Blue Dragons.  We reserve the right to refuse or apply additional conditions on any "Change of Mind" returns including (and not limited to) restocking fees, partial refunds etc.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@littlebluedragons.com. Please note that returns will need to be sent to the following address: Little Blue Dragons, Shop 7, 281 Pacific Highway, North Sydney, NSW 2060. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note that postage costs and labels for "Change of Mind" returns are the responsibility of the purchaser. and original postage charge will not be included in the refund.

For returns on "special orders" eg Games Workshop "Direct' products" a 20% restocking fee will apply.

You can always contact us for any return question at sales@littlebluedragons.com.

NOTE:  When returning items please make sure that they are carefully packed for postage.  Any items returned to us not "As New" will not be eligible for a refund.

 

Damages and issues
Product issues and delivery mistakes do occur from time to time, so please inspect your order upon receipt (or pickup) and contact us immediately via email (sales@littlebluedragons.com) if the item is defective, damaged or if you receive the wrong item/missing items, so that we can evaluate the issue and make it right. (Please note that any defective items must be reported with 14 days of receiving the item/s).  After this period we will treat the order as correctly sent.

Please note that for product issues we may need to contact the supplier/manufacturer or distributor for a solution.  While we do our best this could take anywhere up to 2 weeks (or longer) for an answer.

In all cases above photos of order/product are generally required.

Solutions may include return of the original product (at our expense) for a refund/exchange or credit.  We might also send missing parts or offer a discount on the original purchase.  Note that each issue is treated on a case by case basis.

Please inspect your order on pickup and let us know of any issues immediately.  Once you have left the Little Blue Dragons store we assume that the order is correct and any further issues must be dealt with in-store. 

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@littlebluedragons.com.